Terms & Conditions

Definitions

In these terms and conditions:

  • “we / us / our / ours” means the seller Arabesque
  • “you / your / yours” means the buyer/purchaser
  • “goods” means the goods which we will supply to you in accordance with the contract.

By placing an order on this website, you are deemed to have read and agreed to these terms and conditions.

We operate under different terms and conditions in store.

How to order:

Online www.arabesquedirect.co.uk
Phone 01738 630574 Monday to Saturday 10am-5pm
Shop Arabesque 19 Hospital Street, Perth PH2 8HN 
Monday to Saturday 10am-5pm

How to pay :

We accept all major and debit cards except American express and diners club. Payments are processed, protected and secured by ‘Sage Pay’. All goods must be paid for before despatch.

Postage &  Packing :   

UK priority delivery - £3.95  up to a maximum of 2 pairs
1-5 working days
Free* Delivery on selected ranges up to a maximum of 2 pairs. Includes Diane Hassall, Diane Hassall Archive, Harriet Wilde, Freya Rose, Rachel Simpson, Benjamin Adams, Rainbow Couture, Rainbow Club, Pink, Veils & Headpieces, Cocorose, Foot Petals, Scottish dance shoes. Excludes sale items, shoes under £50.00 and flowergirl shoes. Applies to UK only. 
 
Europe Delivery -  £12.00 for one pair, £17.00 for 2 pairs. £4.95 for scottish country dance shoes, footpetals & extras.

3-5 working days Royal Mail International Signed For service.

International Delivery - £17.50 for 1 pair, £25.00 for 2 pairs.

Up to 10 working days Royal Mail International Signed For service.

Volume orders may incur additional postage especially for comparison purposes, please contact us for a quote prior to placing your order.

We currently ship within the UK, Europe, USA and Australia. For other shipping destinations please contact us for ordering information.

*Free delivery is offered as a condition of completed sale and is valued at £3.95. If your order is returned as unsuitable or unwanted the original postage charge paid by Arabesque will be deducted from your refund.

Delivery:

Stock permitting, all orders are usually despatched within 48 hours of being accepted, to arrive with UK customers within 1-5 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. The delivery period stated within which you will receive your order is approximate. Orders will be sent complete unless otherwise arranged. Goods can be sent to an alternative address. If your delivery address is outside the UK, you may be liable to import duties and taxes, which are levied once a shipment reaches your country. We recommend you contact your local customs office for further information. Deliveries are made during working hours and will require a signature. We cannot be held liable for any delivery delays caused by strikes, weather or events beyond our control.                                                                 Please see our full Delivery & Shipping page.

Returns & exchanges

Please see our full Returns & Exchanges Policy page.

Accuracy of content

Every effort has been made to verify the accuracy of the product descriptions, sizes, prices and specifications on our website. The colour accuracy of the displayed product image will be dependant on your viewing conditions, therefore please allow for small colour discrepancies.

Intellectual property

You may access this website solely for your own personal use. By using this website you acknowledge and agree that all content (including but not limited to all images, text and graphics) are protected by copyright and design rights as applicable and that you may not use, copy or store any part of this site for any commercial or legal purpose.

Privacy policy

Your contact details are for our eyes only and we will never share or sell your personal information. You have the option to add your contact details to our mailing list, which is used purely for keeping you updated with offers, newsletters and upcoming events. You may unsubscribe at any time. All personal financial information and payments are handled independently by sage pay, which is a secure payment service provider.

Availability

All products are offered subject to availability. In the case of a product being out of stock, we will inform you as soon as possible to advise an expected delivery date. If this is unsuitable we can offer an alternative style or refund your payment for that product. We reserve the right to withdraw any product from this website or edit any information on this website at any time.

Archive, Past season & Sale goods

We cannot always guarantee availability of archive and sale items due to the limited sizes and styles. Please note that all archive, past season and sale items may have been live stock and have either been discontinued, are samples or ex display where slight wear and tear or marks may be present and will have been priced accordingly. We can detail any visible markings to the best of our knowledge prior to ordering. This in no way should be viewed as a fault as the item is still fit for purpose. Our full returns policy applies.

Order confirmation

By placing an order with Arabesque you offer to buy the goods at the prices indicated as well as any applicable delivery charges. We will either email or telephone you to acknowledge that your order has been received and again to confirm that the goods have been despatched. All orders will be despatched complete unless otherwise agreed. Non acceptance of an order by us will occur when the ordered item is unavailable or if we are unable to obtain authorisation of your payment.

Volume orders

It is our policy to ship a maximum of 2 pairs of shoes per order for comparison purposes as we want you to order with confidence. We will happily accomodate volume orders otherwise, please call for details.

Offers & Discount codes

Special offers, prizes and promotions cannot be used in conjunction with any other offer or discount, nor are they valid on the purchase of gift vouchers, made to order, dyeing services, sale items or postage. To use your discount code simply enter the code in the box shown at the checkout. The discount code will either be a percentage or monetary amount and is applicable to full price items over the value of £50.00.

Gift vouchers

Gift vouchers are available, please contact us for details. Any purchases made using gift vouchers or credit notes will have any remaining value returned by same and cannot be redeemed for cash.

Pricing/VAT

All prices shown are in sterling, are inclusive of European Union sales tax (VAT) and are subject to change without notice.

Cancellation

The consumer protection (Distance Selling) regulations state that you are legally entitled to cancel your order with us from time of ordering to within 7 days of receipt for a full refund (with some few exceptions). You must inform us by phone, in writing or by email of your intent to cancel at your earliest convenience as we reserve the right to refuse a cancellation outside this time frame. See contact page. Refunds will be made within 30 days. If your order has already been despatched you will be required to return the goods as per our returns policy. We require all goods to be returned to us within a further 3 days, so please ensure your unwanted goods arrive back to us within 10 working days from delivery. Exceptions include but are not limited to goods made to order, special order, bespoke items or have been dyed. We reserve the right to cancel your order at any time.

Customer Care

We have over 25 years of experience selling bridal shoes from our shop in Perth. We’re here to help, guide and advise you with choosing your perfect bridal shoes. Call us on 01738 630574   Monday to Saturday 10am – 5pm, we look forward to being of service.

Established in 1988, Arabesque is the UK's leading independent wedding shoe and accessory retailer. Arabesque is your destination for the best selection of satin wedding shoes, evening shoes, satin bags, veils, headpieces and tiaras from the following designers - Diane Hassall, Benjamin Adams, Rainbow Couture, Harriet Wilde, Rachel SimpsonBenjamin Adams Evening, Belle, Freya Rose, Rainbow Club, Else, Pink, Cocorose and Joyce Jackson. We also sell previous season wedding shoes and accessories from Diane Hassall archive styles at greatly reduced prices. Our professional in-house wedding shoe dyeing service is trusted and recommended by the country's leading bridal shoe designers and boutiques. From our shop in Perth, Scotland we provide a fast  mail order service within the UK, Europe and Worldwide with Free Delivery on UK orders*. We pride ourselves on our product knowledge and excellent customer care, so let us guide you to your perfect wedding shoes. Film wedding photographer Scotland & UK  Woo my shoes blog  PR & commercial photography Scotland