Refunds & Exchanges
To return an unwanted item, contact us as soon as possible with your intent, by phone or email, then simply complete the returns form supplied with your delivery and enclose it with the returned goods attaching the address label provided. Help the environment by recycling the original postal bag for your return. We recommend you return your goods using an insured delivery service as we cannot be held responsible for goods lost or damaged in transit.
We are happy to exchange or refund most items, providing they are returned to us unworn, undamaged and in the original packaging within 10 days of receipt.
Refunds shall be for the cost of the unwanted goods returned and will be made using the same method of payment as the original purchase within 30 days of us receiving them. You are responsible for both the cost and safe return of the goods. We regret we are unable to refund postage and packing costs unless the goods are found to be faulty or sent in error. If your order qualified for free postage and is returned as unwanted or unsuitable, we reserve the right to deduct the £3.95 postage and packing costs.
Should you wish to exchange an item please contact us as soon as possible so we can quickly and efficiently provide a suitable alternative. 1st exchanges, up to a maximum of 1 pair are sent free of charge within the UK. Subsequent exchanges will incur additional postage at your expense. Overseas exchanges will be charged at the standard applicable rate.
It is your statutory duty to take reasonable care of any goods. We are unable to offer a refund or exchange if an item is returned unsuitable for resale. In this case we would arrange for the goods to be returned to you at your expense.
Exceptions to our returns policy are: made to order, special order or bespoke items and includes items which have been dyed.
Footpetal products will only be accepted for return if unopened and unused due to hygene reasons.
Sale goods
We cannot always guarantee availability of our sale items due to the limited sizes and styles. Please note that all sale items have either been discontinued, are samples or ex display where marks may be present and have been priced accordingly. This in no way should be viewed as a fault as the item is still fit for purpose. Please follow our returns procedure.
How to contact us
Arabesque, 19 Hospital Street, Perth PH2 8HN Tel: 01738 630574 sales@arabesquedirect.co.uk
Your statutory rights are not affected by Arabesque’s returns policy